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Cancelations/Returns


WHAT TO DO TO CANCEL OR TO RETURN PRODUCTS

CANCELLATION
The cancellation of an order is, as long as it has not been sent, free of charge. 
If you want to cancel the order after it is sent to you, you should refuse delivery of the package. If Sleutelvinden.nl already received a payment from you, then we will repay, after safe receipt of the return. The shipping costs incurred if this event will be deducted. 


RETURNING PRODUCTS / COOLING OFF PERIOD
You have a cooling off period of 14 days for the return of the product(s) without giving a reason, starting on the day of delivery. An exception here is if products are especially ordered or assembled specifically for your. 
The product can only be returned unused and in original packaging. For more information, see article 6 of our terms and conditions.

Do you want to return the entire order? If you have already received the items please return it to the return address below. Sleutelvinden.nl will refund the entire purchase price, including the charged shipping. The shipping costs for returning the product(s) to us is is not reimbursed.

In the event of the return of a portion of your order, the shipping costs are for your account. The purchase price of your returned part of the order will be refunded to you. Shipping costs are not refundable in that case.

All cancellations, returns and exchange of products should be made known in writing to Sleutelvinden.nl. This can be done by e-mail,  a fax or regular mail. You must include at least your full name and invoice number.

For the repayment of money paid (paid in advance), we need your bank account. Customers from outside the Netherlands should also include the IBAN and BIC / Swift number to indicate their own bank.
Note: the account you specify for the repayment must be equal to the account which you used to pay Sleutelvinden.nl. This is to avoid any fraudulent refunds.
We will refund you within 14 days.

Return Address:
Sleutelvinden.nl
Hof van Azuur 23
2614 TB Delft
Netherlands